What we can offer you and your customers:

1. The least deviation from shipping routes of all UK ports
2. The highest modal rail share with ample capacity to grow and near 100% reliability to the Maritime Rail Terminal
3. Excellent road connections to the main distribution centres in the heart of the UK, avoiding the London motorway, M25. Connected to UK motorway network in less than half a kilometre
4. Online terminal systems that allow customers and forwarders to track their cargo from ship to shore and through the terminal gates
5. Continuous improvement of our own capabilities to handle the ships of the future
6. Choice of road and rail operators with the capacity to grow
7. Guaranteed haulage turnaround times which are the best in the UK
8. Feeder connections with the shortest routes to Ireland, Scotland and the West Coast i.e Liverpool
9. A proven track record of delivering consistently high productivity, even when other UK container terminals have to stop

We know our customers have a choice but we let the facts speak for themselves...

• Marine ACCESS
  
  Southampton’s berth is the closest to the main shipping route into North Europe of all UK ports.
  
  You have to steam past Southampton to get to other UK container terminals. Southampton saves you time and fuel.
• Inland CONNECTIONS
  
  Southampton’s position means it has
  direct road and rail connections straight
  up the central spine of the country.
  
  The UK’s motorway network is just 5 minutes
  from the port gate and direct rail heads within the port feed to and from
  the terminal.
• Shipside PRODUCTIVITY
  
  Southampton provides a consistent
  and reliable crane rate across all vessel
  sizes not just the biggest ships.
  
  It has the highest average rate of any UK
  port and among the top European ports.
  Saving you time and fuel.
• LANDSLIDE PERFORMANCE
  
  Southampton provides the fastest and most reliable turnaround time of any UK port.
  
  The average truck turnaround time is 30
  minutes for 1.6 containers per truck trip.

 

We do things differently We never forget that our customer’s customer is our customer. We never forget that we play a vital link in thousands of critical supply chains.

 

AND…

we never forget that shipping lines depend on us to deliver on all of their promises.
DP World Southampton’s vision is simple: To be the leading UK container terminal for excellent customer service.

 

LOADING or UNLOADING ships, trucks or trains

Southampton sets the standards that others have to follow. DP World Southampton now provides the best shipside / road / rail services of any UK container terminal.

Our track record so far

• Record single crane total: 651 moves, Hyundai Ambition
• Average truck turnaround time under 30 minutes for 1.6 container moves
• 177 berth moves per hour MOL Quality
• Year to date, 98% of all trucks serviced under an hour
• Winners of the Rail Freight Group Customer Care Award 2012

For shipowners and operators, for hauliers and logistics teams, timing and performance is everything.

• We have achieved a 28% increase in crane handling rates (2010:2012) and we are continuing to improve in 2013. We are now among the top ports in Europe for shipside performance and productivity.

• We average a half-hour truck turn around for dropping off and collecting containers, well ahead of the UK standard.

• We work closely with the rail operators, so we can prioritise containers for rail, ensuring they are where they are needed, when they’re needed.

• We believe in consistency. We bring together a skilled and determined team, strong working agreements, effective systems and well-deployed equipment to deliver the best service – all day, every day.

 

Customers and forwarders need to know what’s happening – and we believe in telling them

DP World Southampton’s sophisticated online terminal systems enable customers to track their cargo from ship to
shore and beyond the terminal gates, giving them complete visibility throughout the supply chain.

Communication is a vital part of our every day effort. Let us explain…

• Our Daily Report provides regular information on terminal operations and ship scheduling.
• Customers can sign up to operational alerts, to be informed of any terminal disruptions or changes.
• Our Vehicle Booking System (VBS) enables hauliers to check when a box is available.
• Our online Container Location Information programme tells you exactly where the container is at every step, from when a ship arrives in Southampton’s waters to a box leaving the gates.
• CNS Compass provides real time intelligence and messaging, giving instant visibility to the right people across the network, handling all import/export information and Customs clearance.